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Common Puerto Rico Vehicle Shipping Questions

Get answers to frequently asked questions regarding the transportation process to and from Puerto Rico.

Q: What do I need to set up my shipment?

• Year, Make & Model of the vehicle
• Vehicle Color
• Vehicle VIN Number
• License Plate Number (If available)

Q: How long will it take to ship my car?

Transit times vary depending on the origin and destination of your shipment. You can visit our transit times page to view delivery times for your specific route.

Q: How is my car shipped?

Our standard service is Ro/Ro, meaning your vehicle will be carefully loaded into the ship or barge and fastened down for maximum safety. We provide the most secure and affordable way to ship a vehicle to or from Puerto Rico. Your vehicle is safely loaded into the actual ship or barge and is protected from all outdoor elements that it would typically be subjected to on an open air barge service.

Q: Can I track the progress of my shipment online?

Yes. Online tracking is available to you 24 hours a day and is updated in real-time. Upon scheduling your shipment, you will receive a unique booking number that will allow you to track the status of your shipment online anytime.

Q: Can I have anything inside my vehicle when shipping?

Your vehicle must be clean and empty. Exceptions are made for child seats, jumper cables, and in some cases automobile parts.

Q: How do I pay for my shipment?

We accept Visa, Master Card, American Express, Discover, electronic transfer, money orders, and company checks. Payment must be made in full prior to the date of your shipment.

Q: Are there size restrictions on shipping my vehicle?

Yes. The rates provided online apply to standard size vehicles. A standard size vehicle is defined as any passenger automobile not exceeding 21'6" length x 8' width x 7' height. If your vehicle is larger than the standard dimensions, please contact our oversize shipment department by calling (904) 322-7644 to receive a personalized rate quote for your transportation.

Q: How much gas can I have in my vehicle?

Less than 1/4 tank - no exceptions. This is a coast guard regulation (#176.905). Please note, we do not offer a siphoning service.

Q: What is required on the date of my shipment?

Please view our printable shipping checklist to see what is required when shipping to or from Puerto Rico.

Q: How can I book my shipment?

For your convenience, you can book your shipment securely online anytime. If you would prefer to set your shipment up with a shipping coordinator, please call (904) 322-7644.

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